T Support 3 (IT Systems & Support Engineer)

We are looking for a proactive, automation-minded IT Systems & Support Engineer based in Costa Rica to join our IT team. Working closely with the broader IT organization, this role helps co-own end-to-end technology operations across a global environment.

This is a hands-on role that blends day-to-day employee support with systems engineering, SaaS governance, endpoint management, and workflow automation. The successful candidate will improve reliability and employee experience while reducing repetitive administrative work through well-designed processes, scripting, and integrations.

What You Will Do

• SaaS Administration & Governance: Administer and maintain SaaS applications, software inventory, and license allocation using Torii and core platform-management tools. Audit application usage, manage access controls, and help enforce security baselines across the organization.

• Endpoint & Device Management: Maintain, test, and deploy endpoint configurations, software updates, and security policies using Microsoft Intune for Windows and Addigy for macOS. Support reliable zero-touch provisioning through Autopilot and Apple Business Manager and maintain device-compliance baselines.

• Workflow Automation & Lifecycle Management: Design, build, and maintain automated onboarding and offboarding workflows across HRIS, identity, and SaaS systems. Develop and maintain scripts and REST API integrations using technologies such as JavaScript/Node.js, PowerShell, and Bash to eliminate repetitive IT tasks.

• End-User Support & Operations: Co-own daily support requests and technical troubleshooting to ensure timely resolution and minimal disruption. Diagnose and resolve complex software, identity, hardware, and network issues while identifying opportunities for durable, automated fixes.

• Documentation & Continuous Improvement: Create and maintain clear IT documentation, runbooks, and self-service guides. Improve operating processes by identifying root causes, standardizing repeatable work, and reducing manual effort.

What We’re Looking For

• Strong bilingual proficiency in English and Spanish skills required across written, virtual, and in-person interactions
• Experience: 3+ years of experience in IT systems administration, IT operations, or infrastructure support in a cloud-forward environment.
• Endpoint Expertise: Hands-on experience configuring and administering Microsoft Intune and Addigy, or a comparable macOS management platform such as Jamf Pro.
• SaaS & Identity Management:  Demonstrated experience with SaaS operations, identity management, and SaaS governance tools such as Torii, BetterCloud, Okta, or Microsoft Entra ID.
• Automation & Scripting: Strong ability to build practical automation using JavaScript/Node.js, PowerShell, Bash, REST APIs, or similar technologies for SaaS and IT-system integrations.
• Communication: Exceptional written and spoken communication in both English and Spanish, with the ability to collaborate effectively with employees and technical stakeholders.
• Problem Solving: Strong analytical skills and a bias toward identifying root causes and building permanent solutions rather than relying on temporary workarounds.

Nice to Have

• Identity as Code: Experience or interest in managing identity and access controls declaratively using tools and practices such as Terraform or GitOps.
• HRIS Integrations: Experience integrating IT automation tools directly with HRIS platforms.
• Certifications: Relevant platform certifications such as Addigy Certified Expert, Microsoft 365 / Entra ID, or Apple certifications.

We’re proud to offer a competitive and comprehensive package designed to support your well-being, growth, and success:

• Health & Wellness. Private medical, dental, vision, and life benefits.
• Mental Health Support. Access to company-paid counseling, coaching, and resources for you and your family through Spring Health.
• Parental Leave. Paid leave plans to support you and your loved ones during life’s most important moments.
• Ownership Opportunities. Equity stock options at hire, with annual performance-based grants—become an invested stakeholder in our shared success.
• Continuous Learning. Access a LinkedIn Learning membership to prioritize your personal and professional development.
• Social Connections. Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community.